Disputes & Order Cancellation

Order should be completed or canceled within how long?

Orders should be completed or canceled within 60 minutes. If an order is disputed or not completed within 60 minutes, TIGA has the final authority to dispose of it. Please process the order or contact TIGA human customer service in a timely manner to avoid asset or other losses.

I opened a payment dispute. What happens now?

An arbitrator will contact you via the dispute chat and help work through the trade with you and the other user. This chat is in a separate box, and all messages are between you and the arbitrator only.

An arbitrator may ask for:

• Proof of purchase (e.g. a screenshot showing your payment)
• Proof of having not received the funds (e.g. a recent statement)
• Proof of ownership of the account
• Any confirmation messages regarding payments
• Anything else that will help an arbitrator make the correct decision

I opened a trade but the other user has not responded.

If a user has not responded, you can close the trade. After a short while, an offer by a non-responding user will be put on hold automatically and the user will need to manually restore it.

If you have opened a trade outside their standard operation hours then you will need to be patient and wait for a response.

If you are the seller, please contact the customer service after phone contact fails, and after the order exceeds 60 minutes, contact the customer service for arbitration.

If you are the buyer, please click "I have paid" successfully, and if you encounter any problems, please immediately contact / leave a message for the TIGA customer service.

I reported another user but haven’t heard a response.

We inspect the trade and the reported user, and we may take action by suspending the account. It prevents the user from opening new trades, and nullifies their feedback, both given and received.

Force Majeure

In the event of force majeure caused by fourth-party reasons, such as judicial institutions, banks, fourth-party payment platforms, Mixin mainnet abnormalities, etc., resulting in order transaction suspension, cancellation, or any other losses, TIGA shall not bear any responsibility.

If disputes arise from such circumstances, TIGA will handle them in accordance with the principles of fairness and justice.