Trading

How does TIGA guarantee trading security?

TIGA guarantees trading security through Mixin Network's multi-signature. The buyer, seller, and TIGA constitute a three-party multi-signature. Take the buyer buying ETH as an example, the seller trusts the ETH to a multi-signature wallet. After the buyer completes the payment through the agreed payment method, the buyer clicks to confirm the payment. After the seller confirms the payment, clicks to release. The multi-signature wallet then releases the managed assets to the buyer.

Orders should be completed or canceled within 60 minutes. If an order is disputed or not completed within 60 minutes, TIGA has the final authority to dispose of it. Please process the order or contact TIGA human customer service in a timely manner to avoid asset or other losses.

Why do I jump to Mixin Messenger after open a trade?

After initiating a trade, a small Mixin Messenger group including TIGA, the buyer, and the seller will be created, with the TIGA robot as the group owner. Please follow the TIGA robot's guidance to conduct the transaction within the group. Additionally, Mixin Messenger uses end-to-end encryption, and the TIGA robot cannot access the chat information between buyers and sellers, ensuring your privacy is protected.

How will I know if I have a trade?

You will be notified via Mixin Messenger for each new trade.

Why has my trade count decreased?

The statistics algorithm will automatically discount trades from users who are permanently suspended from the platform. This means that if you traded with a user who was later banned -- likely due to suspicion of fraudulent activity -- all feedback associated with the user, both given and received, will be nullified.

This measure was added to prevent malicious reputation-boosting tactics by malicious users.

Can I cancel a trade in TIGA?

Of course you can. Note that cancellations are currently operate in the Mixin Messenger group chat. There are several situations in which a trade can be cancelled:

• The buyer open an order and is not satisfied with the current price, he can cancel the trade
• After the seller escrowed, the buyer wants to cancel the trade, and the escrowed cryptos will be returned to the seller
• After the seller escrowed, if the seller declare that he don't receive the fiat funds, he can cancel the trade, and the escrowed cryptos will be returned to the seller

Please note that the operation is based on the actual situation. If there are multiple malicious operations, transactions may be restricted.

Payment Methods

TIGA provides the function of payment method. The payment method can be modified except for the real name of the recipient. In addition, to meet the needs of market makers, the ability to add payment methods can be opened separately, because market makers usually have multiple payment methods.

After the user has set up the payment method, he can show the payment method to the other party in the group chat. In addition, multiple payment methods can be set for one ad, currently up to 3. In order to make it easier for you to set them quickly when you create an ad, Alipay, WeChat Pay and Bankcard are listed at the top of the list. When an ad has only one payment method, the payment method will be automatically sent to the payer; when an ad has multiple payment methods, the payee will be prompted to choose a payment method to send to the other party.

Binding payment methods only stores the payment information in the TIGA system for convenient automatic sharing in trade group chats, and does not mean that TIGA provides any guarantee or management of these accounts. You can also manually type and send the information to the other party in the group chat.

We do not recommend accepting payments from accounts that are not owned by the buyer themselves.

Note: A very small number of Blue Shield users certified by TIGA in early 2021 were allowed to add payment methods not under their real names. Since May 2022, we also do not recommend receiving payments from accounts not owned by yourself, or making payments to accounts not under the real name of the recipient.